General conditions of sale

The present conditions of sale are concluded on the one hand by the EARL JUNG GUSTAVE & FILS with a capital of 114 000€ whose head office is located 13, RUE DES TUILERIES – 68340 RIQUEWIHR registered in the register of commerce and companies of COLMAR under the number SIREN 393838859, hereinafter referred to as “DOMAINE JUNG GUSTAVE & FILS” and on the other hand, by any individual or legal entity wishing to proceed to a purchase of wine via the Internet site of the store : www., hereinafter referred to as “the Customer”.

Purpose of the contract

The purpose of the present general conditions of sale is to set out the contractual provisions between EARL JUNG GUSTAVE & FILS and the Customer and the conditions applicable to any purchase made through the merchant site, for the consumer. The acquisition of a good or a service through the present site implies an acceptance without reserve by the customer of the present conditions of sale.

Legal information

The ordinance n° 59-107 of January 7, 1959 and the Law n° 74-631 of July 5, 1974 prohibit the sale and offer of alcoholic beverages to minors and assimilated persons. Therefore, by filling out your order form, you acknowledge that you have the legal capacity to enter into this contract.

In accordance with the provisions of Law No. 78-17 of January 6, 1978, the site has been declared to the Commission Nationale de l’Informatique et des Libertés. In application of the Data-processing law and Freedom, the information which is requested from you is essential to the treatment of your order and is intended for the services of the EARL JUNG GUSTAVE & FILS. You have the right to access, modify, delete and rectify your personal data.

Alcohol abuse is dangerous for your health. To consume with moderation.

Characteristics of the items offered for sale

The items offered are those listed on the site These articles are proposed within the limit of available stocks. Each article is accompanied by a description established by The photographs of the catalog are the most faithful possible but cannot ensure a perfect similarity with the proposed article.

Geographical zone

The online sale of the articles presented in the site is reserved for the purchasers who reside in Metropolitan France (Corsica and Monaco included), and in the following countries: Belgium, Germany, Luxembourg.


The prices appearing in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change of the rate could be reflected on the price of the articles. EARL JUNG GUSTAVE & FILS reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer. The prices indicated do not include the costs of processing the orders. The prices are valid only for metropolitan France (including Corsica and Monaco), and the following countries: Belgium, Germany, Luxembourg, Austria, Denmark, Italy, Netherlands, Spain, Ireland, Finland, Sweden, Portugal, Poland, Czech Republic, Slovakia, Slovenia.
For orders destined for delivery to overseas territories, the buyer must choose the name of the overseas territory in the “Country” list.

To ship the wines to another country, please contact EARL JUNG GUSTAVE & FILS at contact at .

Shipping costs, customs taxes and formalities are the exclusive responsibility of the customer.


The customer places an order on the website ” “. To buy one or more items, he must follow the following ordering process:
Choice of the articles and addition to the basket
Validation of the contents of the basket
Identification on the website and registration on the identification form on which he/she will indicate all the requested information
Choice of the payment method and acceptance of the GTC
Validation of the payment

The customer will receive an order confirmation e-mail.

The customer will be able to visualize at any time during the process of order the detail of its order as well as its total price and to correct possible errors, before confirming it to express its acceptance.

EARL JUNG GUSTAVE & FILS reserves the property of the articles until the complete payment of the order, that is to say the collection of the price of the order.

EARL JUNG GUSTAVE & FILS reserves the right to cancel or refuse any order which would emanate from a Customer with whom there would exist a litigation relating to the payment of a preceding order or a customer who would not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.

EARL JUNG GUSTAVE & FILS commits itself to honor the orders received on the Internet site only within the limits of available stocks.

Methods of payment

The payment of the purchases on the Internet site is carried out by Bank Card, directly on line, in a completely protected way.

For other means of payment (check or transfer), orders are possible by e-mail to contact at .

The quantitative discounts:
Our prices are :
ALL TAXES INCLUDED, VAT 20% ex cellar.
Shipping costs are included for all orders of a minimum of 300€ TTC delivered to the same address in France.
For shipments of another amount and in another country, please refer to the following table:

Control of orders

Taking into account the recrudescence of the frauds listed within the framework of the on-line trade and in order to make safe the payments, for any order placed by a customer on the site will proceed to a control of the elements of the order before delivery.

Within the framework of this control, EARL JUNG GUSTAVE & FILS will reserve the right, taking into account the destination, the amount, the rarity or the type of ordered products, to require from the customer a proof of identity and a proof of residence or an extract Kbis for the legal entities.

In the event of express or tacit refusal of the customer to provide the requested documents or in the event of nonconforming documents, will proceed to the cancellation of the transaction and the immediate refunding on the bank account of the customer. The tacit refusal being the absence of answer of the customer during a 15 days deadline following the request for justifications.

Shipping and delivery times

Any order placed and paid on the site of will be prepared as soon as possible, subject to validation of the payment.
EARL JUNG GUSTAVE & FILS commits itself to deliver the Products within a maximum of 15 working days, except in case of extreme weather conditions making the transport of Products inadvisable (strong heat or frost) or of strong delivery period (Christmas) giving rise to delayed deliveries by the carrier.

EARL JUNG GUSTAVE & FILS undertakes to deliver the orders placed by the Customer within the time limits provided. If the aforementioned articles were not delivered within 25 days as from the date of delivery envisaged at the time of the order, and if this overtaking is not related to a case of absolute necessity, the Customer will be able to proceed to the resolution of the sale, by sending to mail recommended with acknowledgement of delivery to the following address EARL JUNG GUSTAVE & FILS – 13, RUE DES TUILERIES – 68340 RIQUEWIHR. The sums paid by the Customer will then be completely refunded to him.

The indicative delivery time for French customers is as follows:
France : 2 to 6 working days
European Union : 3 to 10 working days
Others : 5 to 20 working days

The customer has a period of 30 working days from the date of shipment of the order to report the non-receipt and request the resolution of the sale and refund of the items. After this period, no resolution of the sale will be accepted. The customer is required to check the good condition of the delivered items. Any anomaly noted (missing article, damaged parcel, broken article…) will have to be indicated within 3 days to EARL JUNG GUSTAVE & FILS, following the reception.

Circumstances beyond our control

We shall not be liable for any loss, damage, error or failure to deliver a shipment if circumstances beyond our control are established. By “circumstances beyond our control”, we mean in particular
fortuitous events or force majeure, namely earthquakes, cyclones, storms, floods, wars, road, train and airplane accidents, embargoes…
all defects or particularities related to the nature of the shipment even if it was known to us at the time of our acceptance.

any act, omission or negligence of any third party, for example: the consignee, any interested third party, any employee of the customs or any other administration, the postal services, any carrier or any other third party to whom the shipment would be entrusted by our transport provider, to serve areas not directly served by him, and this, even if the sender would not have requested or been informed of the recourse to a third party.

Consequential damages

In case of non-compliance with our commitments and whatever the cause, EARL JUNG GUSTAVE & FILS will only be held responsible for the reimbursement of the delivery service under the reservations stated above (Delayed Delivery) and in no case for the consequential damages that the client would invoke. These indirect damages and losses are understood to include any loss of income, profits, interests or markets and any loss related to the impossibility of using all or part of the shipment.

Breakage during shipment

If a package arrives at the recipient’s home damaged (breakage of the bottle(s)), the recipient must refuse the package. The carrier will inform EARL JUNG GUSTAVE & FILS. Upon receipt of this information, EARL JUNG GUSTAVE & FILS will immediately reship an identical package to the recipient. In no case the customer will be able to require the refunding of the product and the fixed price of delivery.

Retraction period: exchange or return

Clients, non-professional physical persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to EARL JUNG GUSTAVE & FILS for exchange or reimbursement without penalty, and without return costs.
The return costs are offered by EARL JUNG GUSTAVE & FILS. The Client will be reimbursed in full as soon as possible and no later than 14 days after the date on which he/she exercised his/her right of retraction.

Conditions of exchange and return for refund

The returned items must be intact, unopened and in perfect condition. They must be returned in a condition that allows them to be marketed again.

The Customer will have to make his return via Colissimo.

If the Customer had to send back the articles by another mode of return, and supporting for this reason expenses of return, it could not claim with any refunding or exchange on behalf of EARL JUNG GUSTAVE & FILS.

The client will have to keep the proof of the deposit of the parcel with the service provider in charge of the return. In the absence of this proof, no exchange or reimbursement can be made in the event of loss of the package.


The responsibility of EARL JUNG GUSTAVE & FILS cannot be engaged in case of non-execution of the contract, in case of stock shortage or unavailability of the product, of force majeure and, in particular in case of total or partial strike, flood, fire or other natural disasters and in a general way all events not allowing the good execution of the order.

Electronic signature

The “OK” associated with the authentication and non-repudiation procedure and the protection of the entirety of the messages constitute an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.


The computerized registers, kept in the computer systems of EARL JUNG GUSTAVE & FILS in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties.

Amicable settlement of disputes

The present general conditions of sale above are governed by French law. In case of difficulties in the application of these general conditions of sale, we invite you to seek an amicable solution by contacting our Customer Service beforehand. If you are not satisfied with the answer provided by the Customer Service, you can resort to the mediation service for consumer disputes by sending your claim by e-mail to: contact at . Otherwise, the French courts will be competent.

Signed proof of delivery

We undertake to provide free information on the delivery position by telephone. We will be able to provide a proof of delivery signed by the receiver of your order. This option is subject to a fee and will be charged at 4.50 euros per signed proof of delivery requested. You will receive it within three weeks from the date of the request and the payment of the amount due for this proof of delivery to EARL JUNG GUSTAVE & FILS by credit card or bank transfer.